Shipping & returns

SHIPPING

Shipping & Processing Time

We carry most items in inventory so we can ship your items without delay.

Most purchases leave our warehouse within 2 business-days of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday. (Our shipping department is closed on weekends & major US holidays.)

Some of our items are shipped directly from the supplier. These items may require longer shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.

If you live within the continental US you will have the following options and associated shipping & handling costs at checkout:

Orders up to $50 – $7.99
Most orders over $50 – Free Shipping
Some exclusions apply – contact us for expedited and large / heavyweight item shipping quotes
If a package is not able to be delivered by for any reason and returned to us, the customer will be responsible for the original shipping cost, plus the cost of returned shipping, as well as shipping costs to be resent if you desire.

Shipping Outside the Continental US

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP) are shipped the best way based on weight, package size, and location. Please refer below for International Shipping information.

Shipping Notification & Tracking

Once your order has been processed for shipment you will receive shipment notification from via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders.

Wrong, Damaged or Defective Items

If you received the wrong product, or if it arrives defective or damaged in transit, please contact us within 2 days of receipt so we can assist you to resolve the problem. All damages incurred during shipment will be the responsibility of the shipping company which delivered the item (Fedex, USPS, or UPS).

INTERNATIONAL SHIPPING

We proudly ship to countries outside the United States of America:

International orders are shipped the best way based on weight, package size, and location.

Exchange Rates

All products are charged in USD (United States Dollars). Need help figuring out the rate of our products in your country? This currency calculator is an excellent tool: http://www.xe.com/.

Taxes & Duties

All custom fees, taxes and duties are the sole responsibility of the customer.
The value of our package will be listed directly on your package as required by custom authorities.
The release of your package is at the sole discretion of custom agents.

Due to customs processing, some packages may be delayed delivery.

NOTE: Depending on the shipping that has been chosen, there may or may not be tracking available once your packaged leaves the US. Once the USPS verifies (via tracking/scanning information that is available at usps.com) that the package has left the country, we cannot be held responsible for any missing packages. If there is an issue It is the responsibility of the customer to provide the customer care team with solid, specific information from your countries postal service regarding an order for a refund to be issued. Please keep in mind that international orders may take a bit longer to be received by the customer as we have no control over customs. The buyer assumes all risk and responsibility when placing international orders.

RETURNS & REFUNDS

Thanks for shopping at Melody Music Shop, LLC!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

All custom fees, taxes and duties are the sole responsibility of the customer.
The value of our package will be listed directly on your package as required by custom authorities.
The release of your package is at the sole discretion of custom agents.

Due to customs processing, some packages may be delayed delivery.

NOTE: Depending on the shipping that has been chosen, there may or may not be tracking available once your packaged leaves the US. Once the USPS verifies (via tracking/scanning information that is available at usps.com) that the package has left the country, we cannot be held responsible for any missing packages. If there is an issue It is the responsibility of the customer to provide the customer care team with solid, specific information from your countries postal service regarding an order for a refund to be issued. Please keep in mind that international orders may take a bit longer to be received by the customer as we have no control over customs. The buyer assumes all risk and responsibility when placing international orders.

Exchanges

If you need a different item including size or style and you are interested in returning an item in exchange for something else on the site, contact us and we’ll be glad to help you exchange your purchase or issue a store credit.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.