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Shipping & returns
Items purchased from our store will ship out within 1 business day of receiving payment. FedEX Ground or Home Delivery, fully insured, will be used for shipping instruments and large items. Items over $100 will require a signature. Accessories and other small items will be shipped via USPS with tracking / insurance.
“Try it before you buy it”
Most store purchased items are eligible for a full refund within 30 days provided receipt of purchase.
If the item was shipped, Melody Music will pay the shipping cost to return the item at our expense within the first 48 hours of the customers receiving it. If the item is not documented as in transit back to us within 24 hours of the return request being made in the initial 48 hours of receiving it, the customer shall be responsible for all return shipping cost.
Melody Music Shop reserves the right to refuse an item return if the item has play wear or is missing any original content / packaging. A 15% restocking fee will be required for any products which are not returned to us in their original, unregistered, new condition. Used gear and new amplifiers, PA, and lighting equipment will require a 15% restocking fee.
Special orders, harmonicas, kazoos, reeds, in-ear monitors and opened accessories are not eligible for exchange or refund.